“We have greatly benefited from the team at Quantum Design International. We instantly had worldwide coverage for our product and their sales and service staff were able to promote the product quickly and handle on-site repairs.”
-Brian Smithgall, Montana Instruments
QDI understands that the key to successfully penetrating new territories and foreign markets is local offices dedicated to meeting your customers’ unique needs. Through these offices we can keep you connected with local business rules, traditions and culture which often vary from country to country, and region to region.
Each of QDI’s wholly owned subsidiaries throughout the world is staffed by local nationals who are multilingual and prepared to act as your interface with foreign markets. Sales engineers are well-versed on specific local trading rules, ensuring compliance and good customer relations, and are familiar with procedures and norms native to the territory.
At QDI, we like to think of ourselves as an extension of your sales and service departments, and therefore place the utmost importance on open, unobstructed communication with each of the manufacturers we represent. This communication includes keeping you well-advised on industrial standards relevant to your market, explaining local safety regulations, updating you on market trends and local competition, keeping you apprised of competitor activities, and bringing technical matters to your attention.
After the sale, each QDI office provides in-house service capability with a professional staff trained in a myriad of disciplines, such as mechanics, electronics, molecular biology, physics, and material science. This local service model translates into better, more timely and more effective service — and customer satisfaction for your customers is our top priority.